Evove Logo

Terms & Conditions

  1. ORDERS

Placement of an order shall be deemed as acceptance of these Terms and Conditions.

  1. PRICING

Products shall be sold at the quoted price or current price list in effect on the date of receipt of the order. All prices are subject to change without notice. Price quotations remain valid for 30 days after which time they will need to be renegotiated.

  1. DELIVERY & STORAGE

The customer shall inspect the goods upon delivery and shall within 7 days from the delivery date give written notice to Evostyle of any matter or reason why the goods are not in accordance with the contract of sale. External damages or shortages at time of delivery, must be noted on the carrier’s delivery receipt which the driver must countersign.

Concealed damages must be reported in writing to Evostyle along with photos of damage including packaging. Storage of finished goods will only be provided if goods are paid in full. Storage will be provided for up to one month after initial delivery date stated upon commencement of order. If delivery is delayed beyond one calendar month, then storage costs will be incurred by the client based on commercial storage rates and will need to be paid prior to pick up.

  1. RETURNS & CREDIT POLICY

No goods will be accepted for return without prior authorisation from Evostyle. Returned goods must be unsoiled and undamaged in anyway whatsoever. Before authorisation for return will be issued, full particulars must be provided to Evostyle in writing including item description, quantities, invoice number, and reason for return. All return claims must be made within 7 days of invoice date.

  1. TITLE & PROPERTY OF GOODS

The title to and property in the goods will not pass from Evostyle to the customer until the customer has paid the contract price in full (other than the costs of any independent courier) to Evostyle in accordance with these conditions. Until then, the customer must possess the goods as a trustee, and must not resell or transfer possession of the goods.

If the customer:

a. Fails to pay the contract price in full when due:

b. Pays for the goods by cheque (in whole or in part) and that cheque is not met on presentation.

c. Commits any act of bankruptcy, becomes bankrupt, or is insolvent under administration, as defined in Section 9 of the Corporations Law;

or

d. Has a controller appointed, as defined in section 9 of the Corporations Law, in respect of any of the customer’s property;

Evostyle may:

i) Enter onto the premises where the goods are situated and

ii) Repossess the goods, notwithstanding that the goods may have been affixed to any structure by Evostyle or the customer, and if necessary, for that purpose, may sever the goods from any structure to which they may have been affected.

The Customer must also indemnify and keep Evostyle indemnified against, and pay to Evostyle, all expenses, losses and damages incurred or sustained by Evostyle as a result of, or in relation to Evostyle exercising its rights under:

i) This clause;

ii) Under any other term, express or implied, of these conditions; or

iii) Otherwise at law or in equity, and any bank or other costs, charges or expenses incurred by Evostyle resulting from any customer’s cheque not being met on presentation.

  1. MAINTENANCE AND CARE INSTRUCTIONS

Complete maintenance and care instructions can be found on our website. Please contact us for specific care instructions if you are unsure how to care for your product. Evostyle will not be held responsible for damage to products that have been the result of incorrect maintenance, including the use of incorrect cleaning products. DO NOT USE SILICON BASED CLEANING PRODUCTS ON SOLID TIMBER (EG. WINDEX, MR SHEEN OR SPRAY AND WIPE).

  1. INTELLECTUAL PROPERTY RIGHTS

Evove has registered the design of all products in the collection. Unless otherwise stated, we or our licensers also own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

  1. LICENSE TO USE THE WEBSITE

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

a) Republish material from this website (including republication on another website)

b) Sell, rent or otherwise sub-license material on the website

c) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose

d) Edit or otherwise modify any material on the website; or

e) Redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter.

  1. LIMITATIONS OF LIABILITY

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

  1. PHOTOS AND IMAGES

Evostyle reserves the right to photograph their work and use images for marketing purposes. You must advise us in writing if you do not want to grant access for us to photograph our products.

  1. BRANDING AND PROMOTION

Evostyle reserves the right to state that they are the manufacturers of any product they manufacture.

Warranty

Evostyle will guarantee to repair or replace any part of the product with a manufacturing or structural defect for a period of 10 years from date of delivery / collection.

This warranty applies only to the original purchase. An application for warranty on a product must be made in writing within the warranty period, within 7 days of the defect occurring. The claim must be accompanied by a proof of purchase, and with a detailed description and photographs of the claimed fault.

Defective materials and / or faulty workmanship of the products supplied by Evostyle will be replaced without cost to the client within the warranty period. Evostyle will not accept liability for any consequential costs associated with the repair of defects and the limit of liability shall be the original cost of the item purchased.

This warranty covers defects caused by faulty workmanship, but not against natural movement of solid timbers or other effects beyond our control. Natural colour changes in solid timber products, variations or movements in timber products (bowing or cupping), exposure to extreme temperature changes and direct sunlight may cause colour changes and/or surface damage (e.g. joint separation). These are circumstances beyond our control and are not warranty issues.

This warranty does not cover:

  1. Normal wear and tear
  2. Damage arising from abnormal use, abuse or vandalism
  3. Accidental damage
  4. Damage caused by acts of nature
  5. Warping and / or damage of items if they have been stored in a third-party storage facility
  6. Scratching and /or chipping of paint finishes
  7. Scratching and / or chipping of timber
  8. Products that have not been maintained as recommended by Evostyle (refer to our website for thorough maintenance information)
  9. Products that have been modified, customized or altered in any way after delivery
  10. Any components not manufactured by Evostyle
  11. Transport charges to return the product to and from Evostyle for repair or replacement
  12. Any mechanical damage or damage caused by neglect, thermal shock or other caused outside the documented capability of the product.
  13. Failures or defects caused by the nature of constructions, faults in the structure, fire, floods or other occurrences outside the control of Evostyle.

For more information about our warranty, please contact us by e-mail at info@evove.com.au or by mail using the details provided below:

Evove
c/o Evostyle
2 Dowling Place
South Windsor NSW 2756
Australia

F.A.Q

Are samples available?

Yes, we are happy to loan samples. Please contact us at info@evove.com.au or via our contact page to arrange samples to be sent to your office. All we ask is that they be returned to us when they are no longer needed.

What are your payment terms?

Our payment terms vary from project to project. For small local projects we require a 50% deposit with the balance due prior to shipping. For larger jobs we may require a smaller deposit with regular progress payments. You will be advised of the requested payment terms on your formal quotation.

The most common method of payment is via Direct Deposit.

How do the panels arrive?

Your Evove panels are boxed in biodegradable packaging. The standard box size is 350 x 350 x 350mm (H) which fits either six 330 x 330mm panels or twelve 165 x 330mm panels. Half boxes may also be supplied to make up orders. Their size is 350 x 350 x 180mm (H).

Do you ship worldwide?

At Evove, our solid timber panels are boxed ready for shipping globally. Contact us a info@evove.com.au for information.

What coating is on the product?

Evostyle finishes their products in Osmo Polyx – a German developed product which is an extremely durable, low maintenance oil and wax finish suitable for interior woodwork. Polyx Oils are based on natural oils and waxes, which penetrate deeply into the surface to enhance and maintain solid timber’s natural beauty and elasticity. As durable as polyurethane, and far easier to repair when scratched or worn down. Polyx Oil, once fully cured, will not crack, flake, peel, blister or water mark and is stain resistant against most household products.

Who to contact?

Email us at info@evove.com.au or fill in our contact form to get in touch with a sales representative, worldwide. We are happy to assist with project specific questions and how to specify our solid timber surfaces.

How to Order

1. Design your pattern

There are endless possibilities of how the panels can be arranged. The standard sizes of the panels mean that each range can be used either exclusively or with a mixture of different designs. To get creating with new patterns download the 2D Panel Playground (an Adobe illustrator file pack).  In the Panel Playground, you can drag and drop panels to design your own wall. Feel free to experiment to create something truly unique for your project.

2. Request a quote

For us to accurately quote you, we need to know:

Shipping and potential custom clearance costs are dependent on your location, and we may be able to offer discounts based on the size of your project.

3. Manufacturing

All of our panels are made to order. Please contact us at info@evove.com.au to check current lead times. For average-sized projects located in Australia, please allow 6-8 weeks from confirmation of your order and receipt of deposit. Large projects and projects overseas will require a longer lead time and may be subject to shipping times.

4. Installation

We have designed the Evove timber wall system to be extremely easy to install and include an installation pack when we send out the timber panels. To see our installation video guide please visit our Installation page. For local Sydney based projects we are happy to offer an installation service which we can include in our quotation.

Privacy Policy

DATA CONTROLLER (“We”):

Dival Pty Ltd t/a/Evostyle
2 Dowling Place,
South Windsor NSW 2756
Australia
Email contact: info@evove.com.au

PERSONAL INFORMATION WE PROCESS

When you visit, and browse the Site, we automatically collect data about:

Your device, your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, we collect data about the individual web pages or products that you view, what websites or search terms referred you to the Site, and data about how you interact with the Site.

We refer to this automatically-collected information as “Device Data”, and we collect it using the following technologies:

“Cookies”, which are data files that are stored by your internet browser or your computer, and which often include an anonymous unique identifier. The webpages you browse are then able to recognize some information contained in the cookies stored by your browser. While some cookies are necessary to ensure proper communication with the website (for example to store items in your shopping cart), some cookies may also contain anonymous analytical information about your browsing to display content relevant for you, and may be stored for a longer period of time. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Data” in this Privacy Policy, we are talking both about Device Data and Order Data.

HOW DO WE PROCESS YOUR PERSONAL INFORMATION?

By default, we only process the minimal amount of personal data necessary to operate our business properly. We do not collect any sensitive personal data such as data regarding racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership.
Your personal data may be processed either:

By you giving us consent with the processing of your data, or

To enable a performance of a contract between us and you, or

Where the processing is necessary for our legitimate business interests (such as for example the development of our business, providing information about our business to potential customers, identifying fraudulent claims, or the improvement of the customer experience on the Site).

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

We use the non-directly identifiable Device Data to screen for potential risk and fraud (particularly your IP address), and more generally to improve and optimise our Site (for example, by analysing how our customers browse and interact with the Site, or to assess the success of our marketing and advertising campaigns). Additionally, we use the Device Data that we collect for advertising and retargeting, to optimise the user experience on the Site.

We use the Order Data that we collect generally to fulfill any orders placed through the Site (including processing your payment data, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Data to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with data or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION

We generally use MailChimp to maintain subscriptions to our newsletters – you can read more about how MailChimp uses your data here: https://mailchimp.com/legal/privacy/. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/ and you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Furthermore, we share your personal data with our logistics and warehouse operators to ensure proper delivery of the products ordered.

We may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for data we receive, or to otherwise protect our rights.

TRANSFER OF DATA TO A THIRD COUNTRY

While all our servers are hosted within the Australia, due to the nature of the services we are using to power our site, your personal data may be transferred outside Australia.

BEHAVIOURAL ADVERTISING AND OPT-OUT LINKS

As described above, we may use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising / communication by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

MANAGING YOUR COOKIES:

After you give us consent to store cookies on your device, this information will be stored for when you browse the Site next time.

You can withdraw this consent at any time by deleting cookies for each of the browsers, that you use (such as Google Chrome, Mozilla Firefox, Safari, Internet Explorer or Microsoft Edge).

YOUR RIGHTS

If you are an Australian resident, the Australian Government’s Privacy Act 1988 regulates the way your personal information is handled.

The Privacy Act allows you to:

  1. Know why your personal information is being collected, how it will be used and who it will be disclosed to
  2. Have the option of not identifying yourself, or of using a pseudonym in certain circumstances
  3. Ask for access to your personal information (including your health information)
  4. Stop receiving unwanted direct marketing
  5. Ask for your personal information that is incorrect to be corrected
  6. Make a complaint about an organisation or agency the Privacy Act covers, if you think they have mishandled your personal information

Only organisations with an annual turnover more than $3 million have responsibilities under the Privacy Act, subject to some exceptions.

AUTOMATED DECISION MAKING

In general, we do not carry out automated decision making, including profiling, that produces legal effects with regards to you. We do, however need to automatically modify some aspects of our offers (such as taxes, for example) based on your location, to comply with laws in different countries.

DATA RETENTION

We will maintain your Order Information only for as long as it is necessary to comply with legal obligations in the respective countries. We will maintain other types of data unless or until you ask us to delete it.

DATA BREACH

In case of a data breach, we inform the necessary authority without unnecessary delay, at the latest within 72 hours of becoming aware of it, as well as to you in case such breach could result in a high risk to your rights and freedoms. We will also document and maintain records of any such breach.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18, and we do not knowingly process their personal data.

OTHER DATA PROTECTION RIGHTS

To access, correct, update or request deletion of Personal Information. We will take all reasonable steps to ensure that the data We collect is reliable for its intended use, accurate, complete, and up to date.

In addition, individuals who are residents of the European Economic Area “EEA” can object to processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting us.

For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

COPYRIGHT AND TRADEMARKS

The contents of this Website are at all times the copyright or trademark property of either ourselves, our suppliers or linked third parties and you may not distribute, reproduce, display, publish any trademark or other content of this website for any purpose whatsoever without the prior written approval of us, our suppliers or linked third parties (each as applicable). Furthermore, you agree to indemnify us against any claims, costs, damages, or losses incurred by us should You fail to comply with this clause.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, or unsubscribe from any of our services please contact us by e-mail at info@evove.com.au or by mail using the details provided below:

Privacy Compliance Officer
Evove
c/o Evostyle
2 Dowling Place
South Windsor NSW 2756
Australia

Evostyle

2 Dowling Place
South Windsor
NSW 2756
Australia
Quality Australian Products
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Terms & Conditions